Launch planning
Opening checklist, vendor timing, staffing, soft-open priorities, and the final punch list.
Cannabis retail consulting
Dispensary launches get messy fast.
High Maintenance Consulting helps cannabis operators turn the moving parts into a store that can open, pass inspection, train staff, receive product, and serve customers without guessing.
Sales floor
Vault
Receiving
Customer flow
Product custody
Staff handoffs
Launch
What has to be true before doors open.
Floor
How customers and staff move through the day.
Vault
How product is received, stored, counted, and moved.
Records
What proves the store is doing what it says.
Short list. Real work.
Most store problems come from unclear ownership. I help define the work, train the people, and make the handoffs visible.
Layout and flow
Customer path, staff movement, delivery access, online orders, cash handling, and bottlenecks.
Vault and inventory process
Receiving, package checks, organization, counts, variances, waste, returns, and menu accuracy.
SOPs and compliance prep
Procedures people can follow, tied to training records, Metrc routines, and inspection files.
Hiring and team structure
Roles, interviews, onboarding, lead training, manager rhythm, and accountability.
POS, vendors, and menu
POS setup, reporting, online menu workflow, vendor coordination, assortment, and local outreach.
The handoffs
The store runs on what happens between roles.
A good process is not just a document. It is the moment one person hands work to the next without losing product, context, or accountability.
01
Vendor deliveryManifest, package check, exceptions.
02
Vault intakeStorage, labels, counts, menu status.
03
Floor readyStaff notes, POS accuracy, customer flow.
Nick Campbell, cannabis retail operator and founder of High Maintenance Consulting.
About Nick
I work on the parts people notice when they go wrong.
I started High Maintenance Consulting after working through the practical side of cannabis retail: opening stores, building workflows, training teams, dealing with compliance pressure, fixing inventory issues, coordinating vendors, and making the floor work when real customers show up.
My work is hands-on. I help owners and managers make decisions, document the right things, train the team, and build routines that still make sense after opening week.
- Plainspoken guidance: what needs to happen, who owns it, and what can wait.
- Respect for the floor: systems have to work for the people using them during a rush.
- Compliance without theater: records, routines, and training that hold up under review.
How work starts
Start where the store is.
No giant discovery process. We look at the store, the plan, the people, and the gaps.
01
Walk the operation
Layout, vault flow, receiving, POS, staffing, SOPs, training, vendors, and timing.
02
Separate urgent from noisy
Some issues threaten the license. Some slow the team down. Some can wait.
03
Build the routine
Update the process, train the people, assign ownership, and leave behind something usable.
Common questions
What operators usually ask first.
What does a cannabis dispensary consultant help with?
Launch planning, layout and flow, vault setup, SOPs, compliance prep, Metrc inventory process, POS setup, vendor coordination, hiring, training, and day-to-day operating systems.
Do you work with dispensaries in Illinois and Missouri?
Yes. High Maintenance Consulting works with cannabis retail operators in Illinois and Missouri.
Can you help before a dispensary opens?
Yes. Pre-opening work can include the launch plan, floor and vault flow, vendor timing, POS setup, staffing, training, SOPs, compliance files, and the final punch list.
Can you help an existing dispensary that is already operating?
Yes. Existing-store work usually starts with what is causing friction now: inventory accuracy, menu process, team structure, compliance records, vendor handoffs, or manager routines.
Get specific
Where is the store getting stuck?
Send a short note about the launch, compliance issue, inventory problem, POS setup, team structure, vendor coordination, or day-to-day system that needs attention.
Serving cannabis operators in Illinois and Missouri.